FAQ
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How long does it take to get my order?
At Jolie Co, we're all about the perfect fit.
We know you're excited to receive your jewelry, but good things take time, and your perfectly fitted navel jewelry is no exception!
Here’s how it works:
- If the item you’re looking at is marked “In-stock” it will ship the next day.
- If it’s marked “Made-to-order” your custom piece will take 1 to 2 weeks to craft, although we always aim to deliver faster.
Shipping Timelines:
North America: Standard shipping takes 2-3 days.
Europe, UK, Australia: Shipping may take up to 5 days.
UAE & Other Parts of the World: Shipping can take up to 7 days.
Need it faster? Expedited shipping is available for all regions.
Perfectly fitted jewelry is always worth the wait!
How much does shipping cost?
Shipping in the US and Canada is FREE on orders over $150 and up to $20 in most other parts of the world. All items ship from Canada
Expedited shipping is available.
Are there additional duties and taxes?
Canada – No duties, taxes apply.
United States – No duties or Taxes currently. (orders under $800)
Australia & New Zealand – No duties or Taxes (orders under $1,000 AUD)
UK & EU – 2.5% duty + VAT billed at the time of delivery
If you are ordering from any other country. Your country may apply duties.
How can I track my order?
You will receive email with the tracking information. If you cannot find it, be sure to check your spam/junk folders. You can also track your order by signing in directly through the Live Chat. Our preferred method is helping you directly. We love Instagram.