FAQ

U.S. Tariffs Updates

August 1, 2025 Update

Buy with Confidence

Our jewelry is made entirely in Canada using alloys sourced from a reputable U.S. refiner. This means it is NOT subject to the new 35% tariffs announced on August 1st. Thanks to the USMCA free-trade agreement, your orders remain duty-free with no added costs or delays.

Should you have any questions or concerns, please don’t hesitate to contact us.



August 29, 2025 Update

No Duties. No Brokerage Fees.

Our jewelry is made entirely in Canada, which means your order isn’t subject to the U.S. de minimis threshold of $800—eliminated as of August 29, 2025.

Instead, your piece qualifies for duty-free entry under the CUSMA/USMCA Free Trade Agreement and is not subject to the 35% tariffs applied to some other Canadian goods.

And here’s the best part:

To make things even smoother, we ship via expedited service so your order clears U.S. Customs without any brokerage fees. You’ll receive your Jolie Co. piece fast, duty-free, and with zero surprises at the door. Just exquisite jewelry, made for you.

How it's Made?

The Essence

A promise as personal as Jolie Co’s can’t be outsourced. Every quality-critical step, from selecting your stones to precision threading, polishing, and finishing, happens under one roof. Custom fitting is the very essence of Jolie Co, because no matter how exquisite the materials, true quality is how your jewelry feels the moment you wear it. Until now, that level of personalization was only found in the most exclusive high-end piercing studios. By owning every stage from design through finishing, we deliver your perfectly fitted navel jewelry from the comfort of your home in just two weeks.  There’s no middleman, and yes, that value also shows in the final price to you.

The Materials and Metals We Use

Precious metals only. No nickel.

Every Jolie Co navel ring is crafted in 14k or 18k solid gold and 950 platinum. Our gold alloys are sourced from a leading refiner, United Precious Metal Refining in the United States. That means premium metal integrity with zero nickel or cadmium.

Palladium-based white gold, made for your skin.

Our white gold uses a palladium alloy base rather than nickel. This is the safer, body-friendly way to achieve a refined white tone without the allergy risks associated with traditional nickel white gold. It performs beautifully, takes a superb polish, and is chosen by quality body-jewelry makers for its biocompatibility.

Rich yellow gold with high resistance to tarnish.

We favour a high-quality yellow gold mix that keeps its glow. Higher gold content means greater resistance to dulling over time, and our specific alloy profile is chosen for corrosion resistance and long-term luster.

Rhodium Coating

Rhodium plating is being gradually phased out on our 14k white gold pieces; however, it will be offered upon request. This shift reflects our focus on natural, low-maintenance alloys that retain their tone without frequent replating. Rhodium remains standard on all 10k white gold designs.

As a member of the platinum family, rhodium adds a cool, mirror-bright sheen and a touch of luxury. Beyond aesthetics, it provides an extra layer of protection against scratches and oxidation—preserving that crisp, high-polish finish that defines fine body jewelry.

18k White Gold & 950 Platinum

As of November 1st 2025, we are phasing out 18k white gold in favor of 950 platinum— the purest, safest, and most enduring choice for fine body jewelry. Platinum’s natural white tone never needs plating, and its dense, nickel-free composition makes it exceptionally gentle on the skin.

Composed of 95% pure platinum, it’s renowned for its strength, stability, and biocompatibility. It doesn’t fade, tarnish, or irritate — just a cool, luminous finish that feels as flawless as it looks.

Technical details for 14k White Gold

https://www.unitedpmr.com/wp-content/uploads/2025/04/PD20.pdf

Updated 10/31/2025

The Stones

Every Jolie Co piece starts with a stone that steals the spotlight.

We source our D Color VVS1 Moissanite directly from leading labs — stones cut with the precision and brilliance reserved for fine jewelry. They’re crisp, fiery, and alive under any light. Our lab grown sapphires capture the same richness and depth as their natural counterparts, vibrant, sophisticated, and undeniably luxe.

For natural stones, we work with respected gemologists who source AA to AAA grade gems, the perfect balance of beauty, color, and value. Exceptional grades are available on request for custom orders, because every detail can be made just a little more yours.

All of our stones are ethically sourced and carefully inspected before setting. And because true brilliance comes from within, the metal beneath each stone is polished to a mirror finish, letting the light pass cleanly through and return as that unmistakable Jolie Co glow.

The Packaging

Every navel ring arrives in a gorgeous Jolie box, wrapped with a silk ribbon and tied with a neat bow, ready to gift - even when it’s a treat for yourself. We believe the experience of receiving your personalized jewelry is part of the magic, so we’ve designed our packaging to delight from the very first moment you open it.

Shipping

How long does it take to get my order?

We know you're excited to receive your jewelry.

Made for you: Every piece is crafted to order and usually ready within 1–2 weeks. With the holiday rush approaching, it may take a few extra days — please order soon.

Shipping | Transit Timelines:

North America: 1-3 days
Europe, UK, Australia: up to 5 days
UAE & Other Parts of the World: up to 7 days

Need it faster? Expedited service is available. Let us know.

No tariffs apply to the USA. Our jewelry is entirely made in Canada and qualifies under the USMCA Free Trade Agreement.

Are there additional duties, tarrifs and taxes?

United States NO TARIFFS (USMCA Exempt)

Australia & New Zealand No duties or Taxes (orders under $1,000 AUD)

UK & EU VAT billed at the time of delivery


If you are ordering from UAE, SA or any other country, duties are usually 5%. Your local country's retail sales tax may be billed at the time of delivery.

How can I track my order?

You will receive email with the tracking information. If you cannot find it, be sure to check your spam/junk folders. You can also track your order by signing in directly through the Live Chat. Our preferred method is helping you directly. We love Instagram.

My Order

How do I find my order number?

With every order, we send an email confirmation. Be careful checking for these emails in case they end up in the junk/spam folder. And if you don't find it reach out to us by email at service@jolie-co.com or Instagram

Can I change or cancel my order?

If you need to change or cancel your order, please do it within 1 hours of placing the order. If you're unsure of the product you ordered please reach out to us as quickly as you can. We will always work with you to address any questions or concerns you may have.

Can I change the shipping address after the order is placed?

The shipping address cannot be changed after the order is placed.

Returns & Exchanges

What is your return policy?

Buy with Confidence

Our goal is for you to love wearing your jewelry. If you’ve tried on your jewelry and the fit isn’t right, reach out — we’ll help refit the jewelry to your piercing. If the style isn’t quite right for your anatomy, no worries — we can exchange it for a different style. And for holiday gifting, have no worries —exchanges are available for up to 90 days from the time of order.

A flat fee of $65 USD applies for re-fitting (plus or minus any difference if switching styles). However, if you’ve consulted our Piercing Concierge®, this fee will be entirely waived. Shipping is extra.

Why We Don’t Accept Returns

All our jewelry is made to order to match your specifications. Our jewelry is available in many variations and is often fully customized to fit your unique anatomy. Due to the personal nature of piercing jewelry and hygiene considerations, we cannot accept outright returns. Jewelry received back gets melted - it never gets resold. Our exchange service is simply a value added service to ensure you're happy with your purchase.

The Exception

If you’re not quite ready to switch to a different size or style, you can still return your ring for a store credit. A store credit will be issued once the item is received. There are absolutely no exceptions to this policy.

How do I initiate an exchange?

We are committed to delivering an amazing experience at every step.

The simplest way to initiate an exchange or return is through our Contact Us page. You may also reach us by email at service@jolie-co.com or on Instagram for a fast response. Additionally, we're available via live chat (icon in the bottom right corner of the page).

Warranty

Do you offer warranty?

At Jolie Co, we know that jewelry is meant to be worn and loved. We pride ourselves on our ability to offer a higher level of craftmanship and quality control, which is reflected in our 2-year warranty.

But you should know, our commitment to your satisfaction, doesn't have an expiry date.

Important to note, 14k, 18k solid gold and 950 Platinum jewelry is extremely durable and designed to last for many years.

The warranty does not cover lost items, scratches or damages that may come with normal wear and tear or improper use. Rhodium plating can come off with excessive use and exposure to the elements. If anything happens to your jewelry, just contact us and we'll work together to find a resolution.

Payments

What payment methods do you accept?

Interact and all major Credit Cards

Interact, Visa, Master Card, Amex, Discover, Discover Card, Bay contact, Diners Club

Shop Pay, Apple Pay, Sezzle, Klarna, Google Pay, PayPal

Afterpay (available to United States, Canada, UK, Australia, Germany, Spain, France, Italy, New Zealand customers)

*Please note, if you do not see AfterPay at checkout, reach out to us via email or social media for help.

Klarna: (only available to Canadian customers)

Sezzle: (only available to United States and Canadian customers)