FAQ
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How long does it take to get my order?
If the item you’re looking to order is marked as “In-stock,” it will ship the next day. However, if it shows as “Made-to-order,” production timelines are between 1-3 weeks, though we aim to deliver faster.
Transit timelines:
In-Stock: Transit times can vary from country to country. Standard shipping within Canada can be as quick as 1 day whereas in the USA it can take 2 to 3 Days. In other parts of the world such as Europe, UK or Australia it can take a 2 days longer. Expedited shipping is available.
Made-to-order: Made-to-order jewelry will take approximately 1 to 3 weeks from the time of order. We know how it feels while waiting for something to get produced. It may not always be our first choice, but you should know that wearing jewelry that perfectly fits your piercing is well worth the wait.
How much does shipping cost?
Shipping in the US and Canada is FREE on orders over $150 and up to $20 in most other parts of the world. All items ship from Canada
Expedited shipping is available.
Are there additional duties and taxes?
Canada – No duties, taxes apply.
United States – No duties or Taxes currently. (orders under $800)
Australia & New Zealand – No duties or Taxes (orders under $1,000 AUD)
UK & EU – 2.5% duty + VAT billed at the time of delivery
If you are ordering from any other country. Your country may apply duties.
How can I track my order?
You will receive email with the tracking information. If you cannot find it, be sure to check your spam/junk folders. You can also track your order by signing in directly through the Live Chat. Our preferred method is helping you directly. We love Instagram.