FAQ

Shipping

How long does it take to get my order?

We know you're excited to receive your jewelry.

Here’s how it works:

In-stock: ships next day.
Made for you: ready in 1 to 2 weeks, but we aim to deliver sooner.

Shipping Timelines:

North America: 2-3 days
Europe, UK, Australia: up to 5 days
UAE & Other Parts of the World: up to 7 days

Need it faster? Expedited service is available. Let us know.

How much does shipping cost?

Shipping in the US and Canada is FREE on orders over $150 and up to $20 in most other parts of the world. All items ship from Canada

Expedited shipping is available.

Are there additional duties and taxes?

Canada No duties, taxes apply.

United States No duties or Taxes currently. (orders under $800)

Australia & New Zealand No duties or Taxes (orders under $1,000 AUD)

UK & EU – 2.5% duty + VAT billed at the time of delivery

If you are ordering from UAE, SA or any other country, duties are usually 5%. Your local country's retail sales tax may be billed at the time of delivery.

How can I track my order?

You will receive email with the tracking information. If you cannot find it, be sure to check your spam/junk folders. You can also track your order by signing in directly through the Live Chat. Our preferred method is helping you directly. We love Instagram.

My Order

How do I find my order number?

With every order, we send an email confirmation. Be careful checking for these emails in case they end up in the junk/spam folder. And if you don't find it reach out to us by email at service@jolie-co.com or Instagram

Can I change or cancel my order?

If you need to change or cancel your order, please do it quickly. We may not be able to accommodate changes after the order has been processed.

Can I change the shipping address after the order is placed?

The shipping address cannot be changed after the order is placed.

Returns & Exchanges

What is your return policy?

Buy with Confidence

At Jolie Co, our mission is for you to love your jewelry. If the fit or style isn’t right, don’t worry—we’ll help you exchange it. A flat fee of $50 applies for re-fitting, along with any price difference if you choose a new style. However, if you’ve consulted our Piercing Concierge™, this fee will be waived.

Why We Don’t Accept Returns

Our jewelry is available in many variations and is often fully customized to fit your unique anatomy. Due to the personal nature of piercing jewelry and hygiene considerations, we cannot accept returns.

The Exception

If you’ve ordered jewelry that was in-stock at the time of your order and remains in its sealed packaging, you may return it within 14 days of delivery for store credit. This credit can be applied to any future purchase.

How do I initiate a return?

We are committed to delivering an amazing experience at every step.

The simplest way to initiate an exchange or return is through our Contact Us page. You may also reach us by email at service@jolie-co.com or on Instagram for a fast response. Additionally, we're available via live chat (icon in the bottom right corner of the page).

Product Information

How is the Jewelry made?

Craftmanship:

All pieces are handcrafted with care, using an ancient old “lost-wax” technique of jewelry making. This process combines both cast and handmade elements like sanding and buffing, putting an artisan's personal connection and love of their craft on display.

There are many considerations to manufacturing fine navel jewelry. It’s everything from the materials and the quality of stones to ensuring a consistent curvature of the bar and threading. Although you tend to be drawn to the look and feel of a belly ring or maybe just the sparkle, your experience is ultimately dictated by the quality of craftmanship and how comfortable the jewelry is to wear.

We are extremely critical of all these considerations. Quality craftmanship is not just a promise…it’s an integral part of every single aspect of manufacturing. It’s about combining processes, state-of-the-art equipment, and the skill of master artisans.

But above all this, there is yet one more consideration. It is our commitment to your experience and an ethical approach to business.

Materials:

All our navel rings are made of solid gold which contains no nickel, as well as 950 Platinum. The alloys used in the mix of our 14k & 18k solid gold are sourced through one of the largest and most accredited precious metal refiners in the United States. You can be certain the materials are 100% recycled and adhere to the highest standards.

Stones:

Semi-Precious Stones

Our semi-precious stones are all ethically sourced from conflict-free zones. We have direct relationships with reputable gemologists to ensure efficient sourcing of all the top grade semi-precious gemstones. They are carefully inspected before use.

Moissanite Stones

Moissanite stones are created in a laboratory. Our colorless and near flawless clarity moissanite stones, originate from a reputable provider in China. We inspect each stone to ensure it meets our specifications. At present, many Asian providers of moissanite stones issue GRA certificates, however there is much controversy surrounding the authenticity of these certificates. For this reason, we have elected to rely on our own internal verification. We will not be providing a GRA certificate to you, but you can rest assured you are getting top-quality moissanite stones as described.

What is gold vermeil?

Gold vermeil is a great option for those who want the look of gold without the price tag, and it's also significantly more durable than gold plating. Vermeil is made by bonding a thick layer of 18k Gold (at least five times higher than regular gold-plated jewelry) to a base of 925 Sterling Silver, making it stronger and giving it the luxurious look and feel of yellow gold. But not all Gold Vermeil is equal. At Jolie Co we apply a thick 3-micron layer of 18k gold onto a 925 Sterling Silver.

The 14k gold vermeil charms can be matched with a 14k solid yellow gold bar – they may look identical, but your pocket will surely thank you.

What is rhodium plated 925 sterling silver?

925 sterling silver is a popular choice for jewelry and known not to cause allergic reactions. But it can tarnish over time and is not as durable as some other metals. Rhodium is a rare metal and commonly used in fine jewelry. The rhodium plating both strengthens and protects delicate metals from corrosion and tarnishing by creating a beautiful reflective white finish. Rhodium has a higher luster and whiteness which gives sterling silver a modern look.

Because Jolie Co applies a rhodium plating on all of its 14k white gold bars, you can easily match them up with a rhodium plated 925 sterling silver charm. They may look identical, but your pocket will surely thank us for it!

What is the difference between internally & externally threaded belly bars?

For anyone considering a new piercing, it is important to be aware of the different types of threading available. A professional piercer will always recommend an internally threaded belly bar as it provides a smoother insertion since there are no threads on the outside of the barbell to catch on raw tissue. They are also more difficult to manufacture which is why the external threading is much more common in low-priced belly bars.

Externally threaded belly bars tend to be much more susceptible to irritation and infection as the threads are like little, tiny knives and can catch on the delicate tissue, leading to cuts, scrapes, and inflammation. In addition, bacteria can easily become trapped in the nooks and crannies of the threading, increasing the risk of infection.

You may use externally threaded body jewelry if your piercing is well-healed. However internally threaded belly bars are always the safer and recommended option.

What is the safest belly jewelry to wear?

Whether you are just getting pierced or looking for a change, you need to consider the material the jewelry is made of and the type of threading. Check out our “What you need to know” blog posts.

Everyone reacts to metal sensitivities differently, there are some symptoms to watch out for. Itching, redness, swelling, soreness, and warmth at the exposed area are all signs that you’re allergic to the metals in your jewelry.

Regardless of whether you know how your skin reacts to certain materials the wisest choice is to always choose a material that is less likely to give you a reaction. Your piece will be more comfortable to wear.

The type of threading is equally important as externally threaded belly bars tend to be much more susceptible to irritation and infection as the threads are like little, tiny knives and can catch on the delicate tissue, leading to cuts, scrapes, and inflammation. In addition, bacteria can easily become trapped in the nooks and crannies of the threading, increasing the risk of infection.

For new piercings:

You should never use any type of plated materials or those that contain nickel. The safest materials for new piercings are 14k solid gold and titanium grade 5 TI6AL4V alloy or grade 23 Ti6AL4V ELI alloy compliant to ASTM F136.

And remember, your professional piercing studio has a responsibility to educate you on the materials and types of threading before you get pierced. But some piercers are flat out busy and don’t take the time to explain. And so – do your own research – it is your body and the ultimate responsibility to protect yourself is on you!

For healed piercings:

Many believe that any material is safe to wear once your piercing has healed and that is simply not true. For example, not all surgical steel meets the safe specifications as set out by ASTM.

So many “gold plated belly rings” compete for your attention but gold plating is an extremely challenging and complex process. Don't get fooled by cheap gold-plated jewelry. It’s not safe or practical. The thin layers of gold plating wear out quickly and the flaking and exposure to the underlying materials can cause irritation and infections no matter where you are in your piercing journey.

Do your research and carefully review the materials no matter where you are in your piercing journey – especially if you are hypersensitive.

How is your jewelry packaged?

Each piece of jewelry is carefully cleaned and handled with gloves before being placed in the custom Jolie pouch and box.

Warranty

Do you offer warranty?

At Jolie Co, we know that jewelry is meant to be worn and loved. We pride ourselves on our ability to offer a higher level of craftmanship and quality control, which is reflected in our 2-year warranty.

But you should know, our commitment to your satisfaction, doesn't have an expiry date.

Important to note, 14k solid gold jewelry is extremely durable and designed to last for many years.

This is also true for jewelry made from gold vermeil and rhodium plated silver. With proper care they can last for many years as well.

The warranty does not cover lost items, scratches or damages that may come with normal wear and tear or improper use. The gold vermeil and rhodium plating can come off with excessive use and exposure to the elements. If anything happens to your jewelry, just contact us and we'll work together to find a resolution.

Payments

What payment methods do you accept?

Interact and all major Credit Cards

Interact, Visa, Master Card, Amex, Discover, Discover Card, Bay contact, Diners Club

Shop Pay, Apple Pay, Sezzle, Klarna, Google Pay, PayPal

Afterpay (available to United States, Canada, UK, Australia, Germany, Spain, France, Italy, New Zealand customers)

*Please note, if you do not see AfterPay at checkout, reach out to us via email or social media for help.

Klarna: (only available to Canadian customers)

Sezzle: (only available to United States and Canadian customers)