FAQ
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How long does it take to get my order?
We aim to have enough inventory of all items but we’re always in the process of restocking. If the item, you are looking to order shows as “In-stock” then you can rest assured it will ship, next day. If it shows as “Made-to-order” the production timelines will take between 4-6 weeks although we aim to deliver faster.
Shipping timelines:
In-Stock: Transit times can vary from country to country. Standard shipping within Canada can be as quick as 1 day whereas in the USA it can take anywhere from 2 to 5 Days. In other parts of the world such as Europe, UK or Australia it can take a few days longer. Expedited shipping is available.
Made-to-order: Made-to-order jewelry will take approximately 4 to 6 weeks from the time of order. And while waiting for something to get produced isn’t always our first choice, you should know that wearing jewelry that perfectly fits your piercing is well worth the wait.
How much does shipping cost?
Shipping in the US and Canada is FREE on orders over $150 and up to $20 in most other parts of the world. All items ship from Canada
Expedited shipping is available.
Are there additional duties and taxes?
Canada – No duties, taxes apply.
United States – No duties or Taxes currently. (orders under $800)
Australia & New Zealand – No duties or Taxes (orders under $1,000 AUD)
UK & EU – 2.5% duty + VAT billed at the time of delivery
If you are ordering from any other country. Your country may apply duties.
How can I track my order?
You will receive email with the tracking information. If you cannot find it, be sure to check your spam/junk folders. You can also track your order by signing in directly through the Live Chat. Our preferred method is helping you directly. We love Instagram.